Returns & Exchanges

Return/Exchange Conditions

• Returns/exchanges can be requested within 7 days of receiving the item
• Items must be unopened, unused, and have tags attached
• For customer-initiated returns, round-trip shipping costs are the customer's responsibility
• For defective or incorrectly shipped items, we cover the shipping costs

Non-Returnable Cases

• Items that have been worn or washed
• Items with tags removed or damaged packaging
• Items damaged due to customer misuse or improper storage
• Custom-made items (marking, engraving, etc.)

Return/Exchange Process

1. Request a return/exchange from Order History
2. Customer service confirms and contacts you
3. Item pickup (courier collection or self-shipping)
4. After inspection, exchange is shipped or refund is processed

Refund Information

Refunds are processed within 3-5 business days after inspection of the returned item. Credit card refunds may take additional time depending on the card issuer.