FAQ

Currently, you need to log in to place an order. Please sign up for a quick registration.

You can pay by credit card or bank transfer.

You can change the shipping address only when the order status is "Order Placed." Please change it in Order History or contact customer service.

You can cancel orders with "Order Placed" or "Confirmed" status from Order History. Orders already being prepared for shipping cannot be cancelled.

Orders ship within 1-3 business days after confirmation, and delivery takes 1-2 business days after shipping. Remote areas may require an additional 1-2 days.

Standard shipping costs ₩3,000. Orders over ₩50,000 qualify for free shipping.

You can check shipping status on the Order History page. A tracking number is provided when the item ships.

Request a return/exchange from Order History within 7 days of receiving the item. Items must be unopened and unused.

Refunds are processed within 3-5 business days after inspection of the returned item.

You can sign up from the login page.

You can reset your password via "Forgot Password" on the login page.